FAQ
Our Frequently Asked Questions section covers everything you need to know before and after placing your order.
Painting Tips and Techniques
What Should I Do Before Starting My Paint By Numbers Kit?
Before starting your paint by numbers kit, lay your canvas flat, organize your paints and brushes, and review the reference guide. Painting in good lighting helps achieve cleaner results.
How To Use Two Thin Coats Instead Of One Thick One To Cover The Numbers Completely?
Paint light areas first, then dark. Keep your brushes clean and pointed for sharp lines. to Get the Best Painting Result?
What Should I Do If I Made A Mistake?
Wait until the paint is fully dry. Use the correct color to paint directly over the mistake, applying a thin second coat if needed. For large errors, you can carefully use a small amount of white or black acrylic paint to cover the area first, then reapply the correct number color once dry.
How Do I Thin Acrylic Paint That Has Become Too Thick?
Add a few drops of clean water and mix. For the best flow without compromising paint quality, use a dedicated acrylic thinning medium instead. Add sparingly until smooth.
Can I Pause And Continue My Paint By Numbers Later?
Yes, you can pause and continue your paint by numbers anytime. Just close the paint pots tightly and store your kit in a clean, dry place.
How Do I Frame Or Display My Finished Paint By Numbers Kit?
Once dry, your finished paint by numbers artwork can be framed, mounted on a wooden stretcher, or displayed as wall art to showcase your creation.
Personalised Painting
What Are The Characteristics Of Photographs To Get The Best Result?
Focus on sharpness, good exposure (not too dark or bright), and strong composition (how elements are arranged). Look for clear focus on the subject and appealing lighting.
Can I Know The Right Size For a Clear and Stunning Artwork?
For best results, choose a canvas with proportions similar to your photo. No matter the size, the image will be enlarged and cropped to fit the canvas. The painting’s complexity stays the same, the number of cells doesn’t change, only the canvas surface does.
Will My Custom Paint By Numbers Look Exactly Like My Photo?
Your custom paint by numbers kit is carefully designed from your photo, but the final painting may have slight artistic adjustments for clarity and balance.
Can I Choose The Size And Difficulty Level For My Custom Paint By Numbers?
Yes, custom paint by numbers kits allow you to choose different canvas sizes and difficulty levels based on your preference and experience.
Can I Order A Custom Paint By Numbers Kit As A Gift?
Yes, custom paint by numbers kits make thoughtful gifts and can be ordered for special occasions like birthdays, anniversaries, or holidays.
Shipping
How Can I Track My Order?
Once our artists have lovingly finished your product and it’s all ready to go, we will immediately send you an email with your tracking number. You can use that number to easily check exactly where your order is on its journey to you!
When Will I Get My Order?
You can expect your order to arrive within 20 to 30 business days. We’re working hard to get your unique item ready and shipped out to you!
What Happens If My Paint By Numbers Delivery Is Delayed?
If your paint by numbers delivery is delayed, you can track your order using the shipping confirmation email or contact our support team for assistance.
What Should I Do If I Entered The Wrong Shipping Address?
If you entered the wrong shipping address, contact us as soon as possible so we can update it before your paint by numbers order ships.
Refunds & Returns
Can I Change or Cancel My Order After It’s Been Placed?
You can definitely change your order for free if you let us know within the first 24 hours of placing it. If you need to change it after 24 hours, there will be a small 5$ fee.If you need to cancel your order, that will also have a small fee of 5$.
What if I Received Damaged Product?
If your product arrives damaged; from the paints to the canvas; we take full responsibility. All you need to do is contact us right away, and we will happily send you everything you need to replace the damaged parts, completely free of charge!
I Received The Wrong Image/Product, What Should I Do?
Don’t worry, just contact us immediately, and we will quickly send out the correct kit to you right away!
Can I Return A Paint By Numbers Kit After Receiving It?
Standard paint by numbers kits may be returned if they are unused and in original condition. Please review our return policy for full details.
Do You Offer Replacements Instead Of Refunds For Paint By Numbers Kits?
Yes, we offer replacements for paint by numbers kits in cases of damage, defects, or missing items.
